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Consumer Affairs

Traffic Office Appointment / Cita Previa Trafico

Use the link below, select the office and the kind of transaction you want to make your appointment for. LINK   Cancel/Anular Appointments  

Rental Deposit Murcia Region

In the Autonomous Region of Murcia you can deposit the rental deposit with the authorities. LINK with info. I strongly suggest calling the telephone number for further practical info, as the website does not provide that information. Form to req

How Can I Make A Complaint Against Natural Fenosa Gas?

If you are not getting results from calling or visiting your local office, please contact the department below. Complaints Natural Fenosa Gas

How Can I Get Results From Movistar Telephone Provider?

For those frustrating moments when you cannot get the adequate person when calling attention to the client. When you have to carry out transactions and find that you cannot get past the automatic messages to find an English speaking operator. Po

How To Make Sure Whatsapp Does Not Share Data With Facebook

Facebook acquired the WhatsApp messenger App in 2014 and earlier this week, it started sending messages to its users, alerting them to a change in the user conditions. As a subsidiary company of Facebook, during the next months we will start to

Refused Compensation For Delayed Or Cancelled Flights?

If you are entitled to compensation for a delayed or cancelled flight within the EU. Also for flights involving EU airlines but from non EU countries, contact the EU country of arrival. Contact details below: Enforcement Body

Cross Border Eu Consumer Service

If you bought goods or the services of a company in a European country, while being resident in another, you can file a  complaint from your ´home country´ so your country of residence, if the company in question is not responding favorably t

Ecc – Consumer Rights In Europe

For the latest publication from the European Commission, read our blog article.

Do I Know My Passenger Rights In The Eu?

For information on your travellers rights: Travellers with reduced mobility Rail passenger rights Air passenger rights Bus and coach passenger rights Ship passenger rights EU Link

Complaints Form/hoja De Reclamación

These forms should be available in every establishment by law. If the business does not hold a book (libro de reclamaciones) you can involve your local police.   Your local consumer office OMIC linked to the town halls can assist you to lodge y

FAQ Library

Here you will find answers to the most frequently asked questions.