• Make a Donation
  • Ask For Advice

Consumer Affairs

Holiday Rentals Andalucia – Official Complaints Form Spanish/english

Conveniently drafted in both Spanish and English you can find the official Junta complaints form HERE

How To Pay/print Ivtm/road Tax Or Ibi Invoices

Depending on your area/town, the invoices for IVTM / Road tax and/or IBI (council property tax) will be issued by either your town hall, the Suma office (Valencia area) or another incasso agency like the Patronato de Recaudación Provincial (And

Palma De Mallorca – Citizens Information

This is a very useful website with contact details and info on all government bodies, including form for complaints about local council services, Consumer Office, Ombudsman, How to make an appointment at townhall, etc. LINK to Palma website

European Consumer Centre Spain

Comsmer Centre, Travel, Holidays, Car Hire, Cross Border Purchases. Visit the website in English below. ECC Spain

Endesa-customer Ombudsman

If you need to take matters further than an Endesa Office, would suggest firstly that an official complaint is made to them. If the matter remains unresolved then you could contact their Ombudsman. Please Note: They are not independent. We would

Low Emission Zones European Cities – Travel Info France

Around 200 cities in 12 European countries have established Low Emission Zones, where depending on the Emission Standard of your vehicle, you can be denied access on certain days/times. More info on how to ascertain the emission qualification of

How To Make A Complaint Against Telecommunication Companies

All info in this file from our Library, Consumer Affairs section.   LINK TO FILE

Bank Ombudsman Banco De España

The link to the area for information for making a claim, in Spanish only. You should first make the complaint in writing at the bank where you have a complaint. Giving the bank a period of time to answer, say 14 days before you take the claim to

Electronic Receipt / Invoice – Right To Refuse

An increasing number of shops, at the moment mostly those part of large international chains and insurance companies offer an electronic ticket or invoice, instead of a paper one. To be sent to you by email for example. Data gathered from a surv

Maximum Amount You Can Pay In Cash

The total was  2.500, now (December 2016)  lowered to 1.000 euros, as communicated to the press after the Consejo de Ministros early December. Will update with exact date that this measure will come into force when  published on the State Bul