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Consumer Affairs

European Consumer Centre Spain

Comsmer Centre, Travel, Holidays, Car Hire, Cross Border Purchases. Visit the website in English below. ECC Spain

Endesa-customer Ombudsman

If you need to take matters further than an Endesa Office, would suggest firstly that an official complaint is made to them. If the matter remains unresolved then you could contact their Ombudsman. Please Note: They are not independent. We would

Low Emission Zones European Cities – Travel Info France

Around 200 cities in 12 European countries have established Low Emission Zones, where depending on the Emission Standard of your vehicle, you can be denied access on certain days/times. More info on how to ascertain the emission qualification of

How To Make A Complaint Against Telecommunication Companies

All info in this file from our Library, Consumer Affairs section.   LINK TO FILE

Bank Ombudsman Banco De España

The link to the area for information for making a claim, in Spanish only. You should first make the complaint in writing at the bank where you have a complaint. Giving the bank a period of time to answer, say 14 days before you take the claim to

Electronic Receipt / Invoice – Right To Refuse

An increasing number of shops, at the moment mostly those part of large international chains and insurance companies offer an electronic ticket or invoice, instead of a paper one. To be sent to you by email for example. Data gathered from a surv

Maximum Amount You Can Pay In Cash

The total was  2.500, now (December 2016)  lowered to 1.000 euros, as communicated to the press after the Consejo de Ministros early December. Will update with exact date that this measure will come into force when  published on the State Bul

Must I Pay Utility Debt Left By Previous Owners?

For a full explanation including debts that the new owners are liable for. Which Debts Will Remain on the Property?

How Do I Make A Complaint To Correos/post Office?

In the link below, you will find the information needed plus the formula to fill in online. A word of warning, one has to be persistent. Claim Against Correos

Added To A Debtors List, What Can I Do?

You can be added to one of the list containing names of debtors if you have accrued a debt of as little as five euros as there is no minimum limit. Before being added to a list, you should have been sent a bill which resulted in nonpayment. Only