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Consumer Affairs

Suitcase Lost Or Damaged After Flight - How To Claim Compensation

Info from Spanish Consumer Organisation FACUA. FACUA-Consumers in Action reminds all passengers who have suffered the loss, delay in delivery or breakage of luggage on an airplane flight that are entitled to compensation of up to 1,353 euros, de

Bars & Restaurants, Legally Obliged To Serve Free Tap Water?

The very short answer is no, in most of the Autonomous Regions there is no law that obliges bar and restaurant owners to serve their clients tap water without charge. There are laws that regulate this in the regions of Navarra, the Balearic Isla

Music Festivals/cinemas - Can I Bring Food/drinks?

According to Consumer Law,  yes you can. As it’s not the main business of either to provide ‘hostelería’ services, and consumers should be free to choose where they buy food and drinks. Obliging those who have bought tickets

Discounts Public Transport Extremadura

Available for the following groups of citizens: – Over 60 years – Persons benefiting from permanent disability contributory pensions, in their total, absolute or severe disability, recognized in the Social Security protection regimes

Cancelled Flights/air Passenger Rights

Full information for the consumer in the link below: Air Passenger Rights

Intra-eu Communication Caps Means Cheaper Phone Calls Between Eu Member States

Consumers calling from one EU country on a landline phone or mobile to another EU country pay a maximum amount of €0,19 per minute (+ VAT) and €0,06 per SMS (+ VAT). The prices of International communications within the EU are capped as of 1

How Do I Contact The Eu?

Contact the European Commission Advice to help you overcome practical problems with exercising your rights in Europe General information about EU matters in any of the official EU languages Call the free phone number 00800 6 7 8 9 10 11 from

Information On The European Parliamentary/spanish Local Elections 2019

Information and FAQS for the local elections provided by the Spanish government. Only in Spanish and regional languages. Right hand click for option to translate to your language on your computer. Information on the European elections provided

Hidralia Water-could You Have Entitlement To Subsidies?

Some residents of towns and municipalities where Hidralia are the water provider are eligible for significant support in paying their bills. Hidralia, have subsidised tariffs in many towns, with the aim of improving the lives of those who live t

Basic Bank Account Commission Capped At 3 Euros/month

Further to our FAQs from December 2017, the Spanish Government has finally followed up on the Royal Decree from November 2017, and a European Directive from 2014 with regards to the obligation for bank to offer Basic Bank Accounts, and has appro

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