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Consumer Affairs

Complaints Form Madrid

In Madrid there is a special complaints form for those establishments and service providers that are not regulated by a professional body and/or separate regulation with regards to complaints procedures. Information HERE And HERE

What To Do If You Are Charged Extra For Covid-measures?

The Consumers Department of the Junta de Andalucia has issued a warning for all businesses that they are not allowed to transfer the extra costs involved with the obligatory protective COVID measures in place, as an extra cost on an invoice or q

Coronavirus - Suspension Administrative Windows Lifted

Part of the de-escalation process is the lifting of the suspension of administrative windows, windows for court procedures, appeal procedures and consumer rights (right to cancel contract e.g.). from the relevant Royal Decree: Therefore, firstly

New Website For Assistance Consumers With Covid Issues

The Ministry of Consumer Affairs has launched a website to assist consumers and users affected during the state of alarm who need information about their rights, once the administrative procedures have been reactivated. In case of encountering a

Coronavirus - Flexibilisation Phase Two

Update from the State Gazette from the 27th of May, valid as of same day. Updates from the State Gazette published on the 23rd of May, valid as of 25.5.2020 Flexibilisation Phase Two All those residing or undertaking activities in the areas that

Itv Expired During State Of Alarm - Info On Validity And Renewal

Extension of the automatic COVID-extension of the validity of the ITV Certificates. There already was an automatic extension of the ITV certificates that expired during the State of Alarm: till 30 days after the end of the State of Alarm. Today&

Coronavirus - Health And Safety And Opening Swimming Pools / Beaches

Update from State Gazette published on the 23rd, valid as of 25.5.2020   Guide published on 23.5.2020   Information about the re-opening of sport and recreational pools in Phase 2 as published in the State Gazette on 16.5.2020, in purp

Coronavirus - Travel To And From The Canary And Balearic Islands Phase One

Automated translation from Ministerial Order, published in the State Gazette on May 10, 2020. Summary. Prohibitions. From 00:00 on May 11, 2020, the prohibition on regular commercial air operations between the Canary Islands is lifted. Likewise

Coronavirus - Guide When Buying Masks

Automated translation of an article on the Moncloa website. Today the Ministry of Consumer Affairs have launched a guide with a set of recommendations to be taken into account by the population when buying face masks in an establishment during t

Insurances - The New Rules With Regards To Consumer Info

From our insurance expert. One of the most important sections of the new Insurance Distribution Directive is that the insurance company/broker has to make sure that the customer is fully aware of what he/she is contracting. This is why, they hav
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