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Complaints form/Hoja de Reclamación

These forms should be available in every establishment by law. If the business does not hold a book (libro de reclamaciones) you can involve your local police.   Your local consumer office OMIC linked to the town halls can assist you to lodge your complaint.

Download the form for your region.

Note June 2019: please use only the second link in the library doc, the first one is no longer valid.

claims form Valencia

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.

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