Web Site Terms and Conditions

Last Updated: 14 October 2025

Welcome to Citizens Advice Bureau Spain (“CAB Spain”). By accessing and using our website and services (“Services”), you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.

CAB Spain is a registered Non-Profit Organisation in the Kingdom of Spain.

• Registered Name: Citizens Advice Bureau Spain (CAB Spain)
• Registration Number: 11253
• CIF: G93354348
• Registered Address: Urb. Casares del Sol | Bl.1 P.3 A.2 | 29690 Casares Costa | Málaga | Spain

1. Use of Our Services

• You must comply with all policies and terms made available to you within the Services.
• You agree not to misuse or interfere with the proper functioning of the Services or attempt to access them in an unauthorised manner.
• Use of our Services does not grant ownership of any intellectual property rights in the content you access.
• You may not use CAB Spain’s branding, logos, or other identifying elements without prior written permission.

We may suspend or terminate your access if we reasonably believe you are not complying with these terms or applicable law.

2. Intellectual Property

All website content, including text, images, videos, graphics, and documentation, is protected by copyright and intellectual property laws.

• Content may only be used for personal, non-commercial purposes.
• Written permission must be obtained for any reproduction, distribution, or commercial use.
• Certain content is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This is clearly marked where applicable.

Using or reproducing licensed content does not imply affiliation with or endorsement by CAB Spain.

3. Account Registration

Some Services may require you to create an account or membership.

• You are responsible for maintaining the confidentiality of your account credentials.
• If you become aware of any unauthorised access, you must notify us immediately.
• You may terminate your account at any time by emailing our Data Protection Officer at richelle@citizensadvice.org.es.

4. GDPR and Data Protection

CAB Spain processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Spanish LOPDGDD 3/2018.

We may process your data for the following lawful purposes:

• To provide and manage the Services you request.
• To maintain the security and integrity of our website.
• To comply with legal obligations.
• Based on your consent, where required (e.g., for cookies or newsletters).

Your GDPR rights include:

• Access to your data.
• Rectification of inaccurate or incomplete data.
• Erasure (“right to be forgotten”).
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent at any time.

To exercise these rights, contact our Data Protection Officer:

Data Protection Officer: Richelle de Wit
Email: richelle@citizensadvice.org.es
Address: Urb. Casares del Sol | Bl.1 P.3 A.2 | 29690 Casares Costa | Málaga | Spain

You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.

For full details on how we handle personal data, please read our Privacy Policy.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper functioning, improve the user experience, and, where applicable, analyse traffic.

• Essential cookies are required for the site to function and do not require consent.
• Analytical or marketing cookies require your explicit consent via our cookie banner.
• You may manage or withdraw your cookie preferences at any time via Cookie Settings.

Please see our Cookies Policy for full details.

6. Third-Party Services

We may share limited personal data with trusted third-party service providers strictly to operate and improve our Services (e.g., hosting providers, analytics tools, email services).
All such providers are bound by GDPR-compliant Data Processing Agreements.
We do not sell or rent your personal data.

7. User Content

Some Services allow you to submit content (e.g., forums, blogs, community areas).

• You retain ownership of your content.
• By submitting content, you grant CAB Spain a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, modify, and display your content for the purpose of providing and improving the Services.
• You must ensure you have the necessary rights to share any content submitted.

CAB Spain is not responsible for the content or opinions expressed by users in forums or groups.

8. Modifications and Termination

We may modify or update these Services at any time. If changes are significant, we will notify users by posting an update on this page.

You may stop using our Services at any time. If you wish to delete your personal data, please contact the DPO at richelle@citizensadvice.org.es.

9. Disclaimers

• Our Services are provided “as is” without any express or implied warranties.
• CAB Spain is not responsible for any loss, damage, or inconvenience caused by the use or inability to use the website or Services.
• Linked external content is the sole responsibility of the entity providing it. CAB Spain does not endorse or guarantee the accuracy of third-party content.

10. Liability

To the extent permitted by law, CAB Spain, its volunteers, staff, suppliers, and distributors will not be liable for:

• Indirect, consequential, or punitive damages
• Lost profits, data, or revenues
• Claims brought by third parties arising from your use of the Services

As a non-profit organisation providing free services, CAB Spain’s liability is limited to non-financial assistance and support.

11. Business Use

If you are using our Services on behalf of a business or organisation, that entity agrees to:

• Accept these Terms & Conditions
• Indemnify CAB Spain against any claims, losses, or liabilities arising from its use of the Services.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Kingdom of Spain.
Any disputes will be subject to the exclusive jurisdiction of the Spanish courts.

13. Changes to These Terms

CAB Spain may modify these Terms & Conditions from time to time to reflect:

• Changes in the law
• Regulatory requirements
• Improvements or updates to our Services

We encourage users to review these terms regularly. Continued use of the website after changes have been posted constitutes acceptance of those changes.

14. Contact

For any questions or concerns regarding these Terms & Conditions or the Services we provide:

Citizens Advice Bureau Spain
Urb. Casares del Sol | Bl.1 P.3 A.2 | 29690 Casares Costa | Málaga | Spain
Email: info@citizensadvice.org.es
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