If you need to take matters further than an Endesa Office, would suggest firstly that an official complaint is made to them. If the matter remains unresolved then you could contact their Ombudsman. Please Note: They are not independent. We would
You can cancel via the attention to the client number 1004. Do not accept that they have asked for the cancellation (baja) without asking for the case file Nº (expediente) number. Make a note of this.
You can also send a fax to 902104132 or a
The full information can be found in English and directly from the Endesa and Iberdrola websites.
Please note* That rental is charged for the new meters and are fitted free.
In communities the housing for the meters is the responsibility of the
All households who have contracted less than 3KW
– The supply must coincide with the titleholder’s usual residence.
– The supply must be covered by the Small Consumers Voluntary Price (SCVP).
– The consumer must b
To avoid the fixed contract charges for example. One of our members asked whether there were any legal grounds for utility companies to oblige him to have separate contracts for two adjoining apartments that he was renting long term, from the sa
Info in English on Endesa Website.
Any changes to contracts, if contract is in force and no outstanding bills, should be free of charge.
Note, when the property is over 20 years old, Endesa can ask for a ´boletín´ from a qu
For those frustrating moments when you cannot get the adequate person when calling attention to the client. When you have to carry out transactions and find that you cannot get past the automatic messages to find an English speaking operator. Po