The first step would be to contact Iberdrola via the complaints site below. Drop down menu for English.
Customer Arbitration System
If you do not receive satisfaction, the suggest that you contact your regional Arbitration Board. To find this
The City of Torremolinos applies reduced rates to pensioners, people with low incomes and people in unemployment. Full information found in the Spanish website or visit your town hall, water company or social services for assistance with the app
Yes you can. You can click on the link and go to “Information of Supply” and follow instructions.
Translation of the windows to click on.
1. Información de un Abastecimiento
This is a very useful website with contact details and info on all government bodies, including form for complaints about local council services, Consumer Office, Ombudsman, How to make an appointment at townhall, etc.
LINK to Palma website
If you need to take matters further than an Endesa Office, would suggest firstly that an official complaint is made to them. If the matter remains unresolved then you could contact their Ombudsman. Please Note: They are not independent. We would
You can cancel via the attention to the client number 1004. Do not accept that they have asked for the cancellation (baja) without asking for the case file Nº (expediente) number. Make a note of this.
You can also send a fax to 902104132 or a
The full information can be found in English and directly from the Endesa and Iberdrola websites.
Please note* That rental is charged for the new meters and are fitted free.
In communities the housing for the meters is the responsibility of the