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Consumer Affairs

Low Emission Zones European Cities – Travel Info France And Uk

Around 200 cities in 12 European countries have established Low Emission Zones, where depending on the Emission Standard of your vehicle, you can be denied access on certain days/times. More info on how to ascertain the emission qualification of

How To Make A Complaint Against Telecommunication Companies

All info in this file from our Library, Consumer Affairs section.   LINK TO FILE   If you don´t feel comfortable doing it online, you can download the forms as well, through this link, choose the option to the right of the page. LINK

Bank Ombudsman Banco De España

The link to the area for information for making a claim, in Spanish only. You should first make the complaint in writing at the bank where you have a complaint. Giving the bank a period of time to answer, say 14 days before you take the claim to

Electronic Receipt / Invoice – Right To Refuse

An increasing number of shops, at the moment mostly those part of large international chains and insurance companies offer an electronic ticket or invoice, instead of a paper one. To be sent to you by email for example. Data gathered from a surv

Maximum Amount You Can Pay In Cash

Update 2024 on link below: Update July 10 2021. The amount of 1000 euros maximum payments in cash is now law. The total was  2.500, proposed the Consejo de Ministros early December 2016 to be lowered to 1.000 but that has never made it into la

Must I Pay Utility/other Debt Left By Previous Owners?

For a full explanation including debts that the new owners are liable for. Which Debts Will Remain on the Property?

How Do I Make A Complaint To Correos/post Office?

In the link below, you will find the information needed plus the formula to fill in online. A word of warning, one has to be persistent. Claim Against Correos

Added To A Debtors List, What Can I Do?

You can be added to one of the list containing names of debtors if you have accrued a debt of as little as five euros as there is no minimum limit. Before being added to a list, you should have been sent a bill which resulted in nonpayment. Only

Who Is Entitled To Subsidised Electricity (bono Social)

UPDATE: new law that regulates the Bono Social has come into force in October 2017. The new Bono Social for Vulnerable Consumers knows three different categories, each with a corresponding discount percentage, ranging from 25 to 50% and availabl

Rental Deposits Valencia

There are regulations for the deposits taken for rental properties which should be be carried out as is obligatory by law. The government website (in Spanish) link below. The Deposit is a cash deposit payable by the tenant at the time when the l