How To Make A Complaint Against Telecommunication Companies

2017 January 23rd

Posted in: Consumer Affairs, Utilities,
Author: Richelle de Wit
Tags: adsl, complaint internet, complaint telephone, file complaint telephone company by phone, internet, phone, telecommunication, telecommunication companies, telephone

All info in this file from our Library, Consumer Affairs section.

LINK TO FILE

If you don´t feel comfortable doing it online, you can download the forms as well, through this link, choose the option to the right of the page.

LINK

Contacts/what/when/how and rights

The Junta de Andalucia informs consumers that they are entitled to file a complaint with a telecommunications company by phone, obtaining a unique reference number. You are also entitled to receive written proof of the complaint made by phone, that accredits the date you made it, and the nature of the complaint.

If you don’t receive a (satisfactory) answer after 30 days, you can ask the Juntas Arbitrales de Consumo or the Oficina de Atención al Usuario de Telecomunicaciones to intervene.

Further info from the Junta

HERE

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.

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How To Make A Complaint Against Telecommunication Companies

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