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Consumer Affairs

Air Passenger Rights Eu

Below you will find the necessary information plus contact details. Air Passenger Rights

Guarantee Second Hand Goods – Private Sales

With sales between 2 private indivuals, the consumer law and its guarantee periods do not apply as neither party is a professional seller. But that doesn´t mean you are completely unprotected as in those cases the Civil Code would apply, art. 1

Alert Emergency Services – App Gives Exact Location

There are a numerous Apps that you can download on your phone that will enable emergency services ambulances, fire fighters, police. The will enable these services to locate you exact posiition using GPS coordinates. Especially useful if you liv

Complaints Iberdrola

The first step would be to contact Iberdrola via the complaints site below. Drop down menu for English.   Customer Arbitration System   If you do not receive satisfaction, the suggest that you contact your regional Arbitration Board. T

How To Make A Complaint Against The Tax Agency (agencia Tributaria)

You can make a complaint against the tax agency online. You can also use the same link to follow up your complaint. Claims made via this system does not constitute an appeal. Will not suspend any proceedings. Its presentation does not suspend t

Beware Of Bogus Gas Men

Please note* In the latter years these fraudsters have set up legal registered companies. They are known to visit your home and carry out unnecessary repairs at astronomical costs. Once you have allowed them to carry out the work, it will be dif

Holiday Rentals Andalucia – Official Complaints Form Spanish/english

Conveniently drafted in both Spanish and English you can find the official Junta complaints form HERE

How To Pay/print Ivtm/road Tax Or Ibi Invoices

Depending on your area/town, the invoices for IVTM / Road tax and/or IBI (council property tax) will be issued by either your town hall, the Suma office (Valencia area) or another incasso agency like the Patronato de Recaudación Provincial (And

Palma De Mallorca – Citizens Information

This is a very useful website with contact details and info on all government bodies, including form for complaints about local council services, Consumer Office, Ombudsman, How to make an appointment at townhall, etc. LINK to Palma website

European Consumer Centre Spain

Comsmer Centre, Travel, Holidays, Car Hire, Cross Border Purchases. Visit the website in English below.   ECC Spain  

FAQ Library

Here you will find answers to the most frequently asked questions.