• Make a Donation
  • Ask For Advice

Consumer Affairs

Ecrs European Car Rental Conciliation Service

ECRS – an organisation that aims to help with unresolved cross border rental car problems in the EU and the UK. You can file a complaint online but the website also has a section with FAQs that could be of assistance. LINK TO ECRS WEBSITE

Beaches In Spain Guide - Guia De Playas App

The government has developed an App where you can bring up information about the beaches in Spain, varying from the kind of sand you will find there, services available, where the nearest hospital is, the weather forecast and exact location with

Covid-19 Extended Validity Itv Expiration Date 21.6.2020 Till 31.8.2020

From the State Gazette of today. Extension of the validity of the periodic technical inspection certificate of vehicles. The period of validity of the periodic technical inspection certificates of the vehicles whose next inspection date was betw

Complaints Form Madrid

In Madrid there is a special complaints form for those establishments and service providers that are not regulated by a professional body and/or separate regulation with regards to complaints procedures. Information HERE And HERE

What To Do If You Are Charged Extra For Covid-measures?

The Consumers Department of the Junta de Andalucia has issued a warning for all businesses that they are not allowed to transfer the extra costs involved with the obligatory protective COVID measures in place, as an extra cost on an invoice or q

New Website For Assistance Consumers With Covid Issues

The Ministry of Consumer Affairs has launched a website to assist consumers and users affected during the state of alarm who need information about their rights, once the administrative procedures have been reactivated. In case of encountering a

Itv Expired During State Of Alarm - Info On Validity And Renewal

Extension of the automatic COVID-extension of the validity of the ITV Certificates. There already was an automatic extension of the ITV certificates that expired during the State of Alarm: till 30 days after the end of the State of Alarm. Today&

Coronavirus - Guide When Buying Masks

Automated translation of an article on the Moncloa website. Today the Ministry of Consumer Affairs have launched a guide with a set of recommendations to be taken into account by the population when buying face masks in an establishment during t

Insurances - The New Rules With Regards To Consumer Info

From our insurance expert. One of the most important sections of the new Insurance Distribution Directive is that the insurance company/broker has to make sure that the customer is fully aware of what he/she is contracting. This is why, they hav

Prohibition Import Of Plants, Fruits And Vegetables To Eu From Noneu And Eu Territories

Regulation (EU) 2016/2031 requires Member States, seaports, airports and international transport operators to make available to passengers information concerning prohibitions and requirements for the introduction of plants, plant products and ot