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Consumer Affairs

Is There Protection For Package Holidays In The Eu?

EU Information Leaflet Further Information

How Do I Make A Complaint Against Administrative Offices?

To make a complaint against administrative offices of the State, visit the link to the Government Website

Air Passenger Rights Europe

Thank you to Your Europe for this  information. Information on Bankruptcy.

Shopping In The Eu Your Rights?

Your Europe says: “When you shop in the EU – whether online, over the phone, through a catalogue or in your local shop – you are protected by certain consumer rights”     Full information.

Online Purchases Your Rights?

Information provide by Your Europe. The Video.

Settling Consumer Disputes Online

For full information on a factsheet, please visit the EU website.

Police Ransomware On Your Computer – Info From Europol

If a message claiming to be from a law enforcement agency pops up on your computer screen and accuses you of having visited illegal websites, then you have been infected by “Police Ransomware”. This is malicious software which locks your com

Guarantee Period Goods Bought In The Eu

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. All goods bought in the EU have a free two-year guarantee. That includes purchas

Electricity Companies – How To Compare Prices?

By using THIS LINK to the website of the Spanish CNMC – the Comisión Nacional de los Mercados y la Competencia. (National Commission for Markets and Competition).

Buying A Second Hand Car - Any Guarantee Period?

If you buy a second hand car from a garage, whether it´s a dealer of just the brand of your car, of a ´multi-brand´ seller, you should be offered a guarantee period of 1 year, as stated in the Consumer Protection Law. If you buy from a privat

FAQ Library

Here you will find answers to the most frequently asked questions.