This is a very useful website with contact details and info on all government bodies, including form for complaints about local council services, Consumer Office, Ombudsman, How to make an appointment at townhall, etc.
LINK to Palma website
If you need to take matters further than an Endesa Office, would suggest firstly that an official complaint is made to them. If the matter remains unresolved then you could contact their Ombudsman. Please Note: They are not independent. We would
You can cancel via the attention to the client number 1004. Do not accept that they have asked for the cancellation (baja) without asking for the case file Nº (expediente) number. Make a note of this.
You can also send a fax to 902104132 or a
All info in this file from our Library, Consumer Affairs section.
LINK TO FILE
If you don´t feel comfortable doing it online, you can download the forms as well, through this link, choose the option to the right of the page.
The full information can be found in English and directly from the Endesa and Iberdrola websites.
Please note* That rental is charged for the new meters and are fitted free.
In communities the housing for the meters is the responsibility of the
UPDATE: new law that regulates the Bono Social has come into force in October 2017. The new Bono Social for Vulnerable Consumers knows three different categories, each with a corresponding discount percentage, ranging from 25 to 50% and availabl
To avoid the fixed contract charges for example. One of our members asked whether there were any legal grounds for utility companies to oblige him to have separate contracts for two adjoining apartments that he was renting long term, from the sa
Info in English on Endesa Website.
Any changes to contracts, if contract is in force and no outstanding bills, should be free of charge.
Note, when the property is over 20 years old, Endesa can ask for a ´boletín´ from a qu
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