Unless agreed upon by both parties, the maxium wait time for goods or services to be delivered is one month (art. 66.1 of the Ley de Consumidores). Likewise for good or services purchased from a distance (on-line) (art. 109).
Yes, fonts used in contracts must be 1,5 mm high as a minimum and the background colour, is not supposed to influence legibility negatively. Article 80.1 of the Ley de Consumidores.
No, according to art. 21.2 of the Ley de Consumidores the cost for the consumer when using a number ´Atención al cliente´ cannot be more than the basic telephone tariff.
UPDATE MARCH 2017. The fact that numerous companies operating in Spain d
No, according to art. 96.2 of the Ley de Consumidores they are only allowed to call you between 9 and 21 hours, and not on holidays or during weekends.
You can opt out of receiving any commercial/marketing phone calls by registering on the Robin
The answer is yes, and no. Yes, there is a legal cooling off period, of 14 days (without having to give reason) as confirmed by the Spanish Consumer Law, articles 70 (contracts signed in shop or office) and 102 (contracts signed outside shop/o
Yes, there is, for claims up to 6.000 euros. It´s a verbal procedure ´juicio verbal´ and legal representation is not required for amounts under 2.000 euros. When the claim is for an amount under 2.000 euros and the claimant is a ´persona fis
Please read our information document in the Library, Consumer Affairs section, that will inform you of several options to minimize the chances of a bad experience. Click this link for direct access.
LINK
Please read the document from our library.
Consumer Rights https://www.citizensadvice.org.es/wp-content/uploads/RIGHTS-OF-CONSUMERS-AND-USERS-IN-THE-PURCHASE-OF-CONSUMER-GOODS.pdf
FAQS
We use cookies to enhance your browsing experience and provide personalized content. By continuing to use this site, you agree to our use of cookies. To learn more about how we use cookies and how you can manage them, please see our Privacy Policy. Accept AllReject AllRead More
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
