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What Can I do About Credit/Debit Card Fraud?

!. Immediately contact your bank and report the fraud so that the bank can block your card.

2. Report the theft or cloning of the card to the police.

3. Can you recover the monies lost?

4. Positive as the bank has insurance to cover these cases.

5. Does not mean that the bank is going to accept their responsibility. If they do not you would need to instruct a lawyer as banks usually on act when a client enters into litigation. They win knowing that most will not take this action.

6. The banks will try to put the onus on you so to claim:

7. To claim the money lost, you must You have to prove that you acted diligently, that the account was blocked as soon as the user detected the theft, that you made a denuncia to the police. Make the claim in writing. The bank is likely to ask you or send the complaint to the ombudsman (Bank of Spain). The bank will likely not respond in the hope that you will give up.

8. If you do not have a positive response within a few weeks, instruct a lawyer.

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.

How Can Citizens Advice Bureau Spain Benefit You?

As an expatriate living in Spain; do you find that the Spanish bureaucratic system can be disconcerting? Have you discovered that the simplest of transactions are difficult to conclude? Find yourself searching for answers to problems only to discover that there is nowhere where you could find a solution? I am assuming that the answer is yes and that is why should be a member of our web site if you arent already.

FAQ Library

Here you will find answers to the most frequently asked questions.