How To Make a Complaint Against the Tax Agency (Agencia Tributaria)

You can make a complaint against the tax agency online. You can also use the same link to follow up your complaint.

Claims made via this system does not constitute an appeal.
Will not suspend any proceedings.
Its presentation does not suspend the proceedings in progress nor interrupt the deadlines for the processing and resolution of the procedures in process.

The answers of this Council do not constitute nor recognise subjective rights or legal situations individualised nor are they subject to any recourse.

II.- Once a complaint has been submitted and admitted, it will proceed to transfer it to the responsible body concerned, which must send a reply directly and in writing to the interested party within a period of 15 days.
Once the response has been received, the interested party may express their disagreement with the same within a period of one month from the day following the notification.
In this case, the complete file will be analysed by the corresponding Council bodies that will adopt the corresponding reply from which the interested party will be transferred.

III.- The presentation of a complaint or suggestion may be accompanied by documentation and any type of evidence known to the Council by the Council.
These documents or evidence can also be provided at the moment in which, if applicable, the interested party manifests his disagreement with the response sent by the responsible body concerned.
The Council lacks the competence to address the interested parties and to request the submission of documents or evidence.

IV.-In the complaints must be guaranteed the identification of who formulates them and their character of interested. Suggestions can be made anonymously.
The filing of a complaint means that the Operative Unit of the Council will have access to the information necessary for the exercise of its functions in the same terms established for the head of the corresponding affected services, in accordance with the provisions of Organic Law 15/1999 , Dated 13 December, on the Protection of personal data.

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.