Try to have someone with you who speaks Spanish or a mid level of the knowledge of the language should suffice.
Call the free phone number: 800760909 Listen to the voice message and wait to recognise numbers. There will be pauses and you will hear number options.
First number to press is cuatro 4.
Second number to press is cuatro 4.
Third number to press is dos 2.
Have a recent bill at hand. They will want:
Full name. Telephone numbers. Address. Contract number ‘contrato’ at bottom right of the bill above the telephone number. Full twenty digits of bank account if paid by direct debit.
You will be read the details of the petition to finalise the contract. You will receive a phone call and within 15 days, they should remove the electricity meter.