Social Security INSS Website - Virtual Assistant

Automated translation of an article from the Moncloa website.

This new medium is operational 24 hours a day for any questions about the procedures with Social Security. It uses artificial intelligence to have a conversation with users and solve their doubts.

Social Security goes one step further to bring its services closer to citizens and has launched a virtual assistant for its website. Its objective is to provide useful information and solve the doubts of users who want to carry out any procedure with this administration. Among the most common queries are applying for benefits, knowing the requirements to register as a self-employed person or knowing how to access the retirement pension.

This service is accessible from the front page of the Social Security website by clicking on a floating window with the text “Te ayudamos?” in the lower right corner of the screen. Note from CAB: checked just now and not there yet, probably in the next couple of days 🙂

This is a new medium, available at any time, 365 days a year, which joins the usual channels and reinforces the extraordinary measures that Social Security is adopting to mitigate the impact of the closure of face-to-face care in offices before the pandemic caused by COVID-19. Between February and April, queries on the Social Security website have shot up almost 60%. With this measure, the agency seeks to facilitate information and streamline procedures for citizens.

The assistant allows conversations and offers answers with official information on Social Security. Citizens should only formulate their queries using their own words.

Most common queries
This tool incorporates information about the most demanded services. In this way, an answer can be found on how to apply for the retirement pension or any of the benefits of the System, such as birth and child care, what requirements must be met to access them; how to ask for a ‘vida laboral’, how to register as a self-employed person, how to process the discharge of a domestic worker and, while the state of alarm lasts for COVID-19, how to do it if the offices are closed.

It is already available on the Social Security website and will soon be accessible also from the Electronic Office of Social Security, later extending to other channels.

In addition, the Artificial Intelligence and machine learning technology that it incorporates will allow continuous improvement of the assistant to adapt to the needs and questions of citizens.

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.