Electronic Receipt / Invoice – Right To Refuse

An increasing number of shops, at the moment mostly those part of large international chains and insurance companies offer an electronic ticket or invoice, instead of a paper one. To be sent to you by email for example.
Data gathered from a survey presented earlier this week on our facebook group.

As we like our members to be informed consumers, we would like alert you to the fact that by law, you need to agree to this electronic replacement and you can insist to be presented with a paper one instead.

The Ley General para la Defensa de los Consumidores y Usuarios /Spanish Consumer Law states in article 63:

“la expedición de la factura electrónica estará condicionada a que el empresario haya obtenido previamente el consentimiento expreso del consumidor. La solicitud del consentimiento deberá precisar la forma en la que se procederá a recibir la factura electrónica, así como la posibilidad de que el destinatario que haya dado su consentimiento pueda revocarlo y la forma en la que podrá realizarse dicha revocación. El derecho del consumidor y usuario a recibir la factura en papel no podrá quedar condicionado al pago de cantidad económica alguna”.

Translated it means that you must have given prior consent to receive an electronic receipt and must have been informed how you will receive it, and how you can present your decision to revoke your consent if you decide you want a paper receipt after all. And you cannot be charged anything if you insist on a paper receipt.

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.