• Make a Donation
  • Ask For Advice
  • Search CAB Spain

Consumer Rights

How Can Citizens Advice Bureau Spain Benefit You?

As an expatriate living in Spain; do you find that the Spanish bureaucratic system can be disconcerting? Have you discovered that the simplest of transactions are difficult to conclude? Find yourself searching for answers to problems only to discover that there is nowhere where you could find a solution? I am assuming that the answer is yes and that is why should be a member of our web site if you arent already.

New Website For Assistance Consumers With Covid Issues

The Ministry of Consumer Affairs has launched a website to assist consumers and users affected during the state of alarm who need information about their rights, once the administrative procedures have been reactivated. In case of encountering a

Purchases, What Are My Rights?

Information from Your Europe. FAQS Shopping Rights

Legal Guarantee / Commercial Guarantee - Difference?

Explained on this European website.   HERE   Also have a look at the extensive list of FAQs at the bottom of the page, they might provide insight if you have a similar case at hand.

Guarantee Period Goods Bought In The Eu

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. All goods bought in the EU have a free two-year guarantee. That includes purchas

What Can I Do If I Have Been Sold Faulty Goods?

Please read the document from our library.   Consumer Rights https://www.citizensadvice.org.es/wp-content/uploads/RIGHTS-OF-CONSUMERS-AND-USERS-IN-THE-PURCHASE-OF-CONSUMER-GOODS.pdf   FAQS

FAQ Library

Here you will find answers to the most frequently asked questions.