If you do not have a guarantee because your car is no longer new, in the event of a breakdown,
RACE will pay all or part of the workshop invoice.
See mechanical warranty
How many years of warranty does a new car have?
In this Consumer Law, it is specified that the guarantee of a new car is three years from January 1, 2022 (before it was two years), and manufacturers must be able to repair it for 10 years from when the product is no longer manufactured ( Before, the obligation of the manufacturers was to have parts to repair them for 5 years).
What does the warranty of a new car cover?
When talking about guarantees, we must distinguish between the legal guarantee , which is specified in the law, and the commercial guarantee , which is what dealers and brands add to attract and reinforce the conviction of their potential buyers.
The legal guarantee of a new car
- Up to three years after the date of registration, the manufacturer is obliged, free of charge, to repair manufacturing defects.
- The brands must also fix, within this period, the electrical, electronic and mechanical breakdowns of the car at no cost , regardless of the kilometers traveled.
- In order for the damage to be fixed, you have a period of six months to make a claim to the dealer from the moment you received the car. If those six months pass, you must present an expert report in which it is shown that the failure is due to a manufacturing defect.
- They can fix the car in any workshop that you say (like the Eurekar workshops that work with the RACE guarantee ), you don’t have to take it to an official one of the brand. Of course, you must comply with the reviews indicated by the manufacturer during the time that the legal guarantee lasts.
- If you have had to take the car to the workshop in those first three years, the warranty period is extended according to the time that the vehicle has been repaired. For example: if your car has been in the workshop for 15 days, the legal guarantee will have to be extended for those 15 days.
- The warranty does not cover the repair of parts due to wear or lack of maintenance, since that depends on the driver. Remember that if you are a member of the RACE you can enjoy a mechanical guarantee with repairs included in some cases.
The commercial guarantee of a car: added protection
The commercial guarantee is a commitment that the manufacturer assumes towards the consumer , beyond its legal obligations with respect to the guarantee of conformity. You will have to comply and refund the price paid or replace, repair or provide a maintenance service on the car, provided you comply with all the conditions of the contract. You should also keep in mind that:
- Dealers often extend warranty years beyond the statutory three years.
- Added services such as roadside assistance, replacement vehicle or maintenance are offered, subject in some cases to added conditions.
- It is possible that, contrary to the legal guarantee, there is a kilometer limit to benefit from this commercial guarantee.
The important thing when taking advantage of any guarantee, whether legal or commercial, is to read the guarantee contract that they give you when you buy the car. There they will explain in detail what your rights are and what you can claim when you buy your new car.
What do I do if I have been cheated when buying a new car?
The RACE expert explains that the procedure changes depending on the deception:
- Of a criminal type: it happens when the type of deception is serious. For example, when they try to sell you a luxury car, when in reality it is a utility vehicle.
- Of a civil type: here there are cases such as that you have been given the car with a different power, with a different color or with equipment that differs from the one that was promoted at the time.
In the first case, if the fraud is of a criminal nature, you have to go directly to the Police station and report the case because it is a crime.
When the fraud is of a civil nature you must follow the following steps:
- Claim at the dealer where you bought the car that your vehicle does not have the elements that you were promised, or that you think it has a factory fault.
- Thanks to the three-year guarantee, an expert must check the car and analyze if there are hidden defects.
- If it is within the warranty and it is proven that there is a factory failure, the brand is obliged to repair the failures of the car.
If you consider that you want to terminate the contract, you will have to go to civil proceedings. Remember that as a member of RACE you have a legal assistance service available with which we clarify all doubts in various fields such as the car, housing, etc.
