ECC – Cross Border Consumer Rights

For the latest publication from the European Commission about Cross Border Consumer Rights, download through THIS LINK.

¨Travel tips
Help and advice for consumers in Europe
Do you buy your airline tickets or book foreign hotels online? Do you go abroad for your holidays? Do you buy things while you are there? Do you rent a car in another country?

If you do and if you live and travel in the EU, Iceland or Norway, then these tips are for you. Our tips sum up your rights when making a cross-border travel purchase. You enjoy these rights wherever you travel or buy in these 30 countries. If you want to know more, get in touch with your local European Consumer Centre (ECC). This ECC is part of a network (ECC-Net). The ECC-Net exists specifically to answer your questions about cross-border rights.¨

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.