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Website Terms & Conditions

Thanks very much for using our website and services (“Services”). These Services are provided by the Citizens Advice Bureau Spain, registered as a Non-Profit/NPO/ONG organisation in The Kingdom of Spain (“Citizens Advice Bureau Spain or CAB Spain”).

Registered office address:

Urb. Casares del Sol | Bl.1 P.3 A.2 | 29690 Casares Costa| Malaga | Spain

Spanish Non-Profit/NPO/ONG organisation – Registration nº 11253. CIF G93354348

By using our Services, you are agreeing to these terms. Please take a moment to read them carefully.

We may add Services from time to time, so sometimes additional terms or requirements may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Using our Services

You must follow any policies or terms made available to you within the Services.

Please don’t misuse our Services. For example, don’t interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services may display some content that is not CAB Spain’s including, but not restricted to, links. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do.

CAB Spain assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice of the linked website or any association with its operators. Further, CAB Spain has no control over the availability of the linked pages.

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Your Citizens Advice Bureau Spain Account

You may need a Citizens Advice Bureau Spain website account (or website membership) in order to use some of our Services. You may create your own Account, or you may delegate this responsibility to a person authorised by you, in which case, the same terms apply as if you had created the account.

If you learn of any unauthorized use of your password or account, contact us immediately.  You can recover or change your password here – change or recover your password here.

Privacy and Copyright Protection

CAB Spain’s Privacy Policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that CAB Spain can use such data in accordance with our privacy policy.

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringer’s according to the Copyright laws as in force today (including any amendments) within the Kingdom of Spain.

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with CAB Spain and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Additionally: Certain information made available to the public & account holders by CAB Spain, in the form of Information, Help & Advice Articles, is subject to a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. CAB Spain provides a FREE service using the help of volunteers who give their time for no financial reward. The aim of making this content licensed is to ensure that this work is given due accreditation and to prevent unscrupulous websites and/or businesses passing this work off as their own and, even worse, charging people for this information. Licensed content is labelled as follows;

Creative Commons License
This work by Citizens Advice Bureau Spain is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. Based on a work at http://www.citizensadvice.org.es.

Permissions beyond the scope of this license may be available at the Website Terms & Conditions.

This licence covers only that content which is not already available in the public domain. The licence includes online, printed and file versions of any licensed information. The licence conditions are inherited by any subsequent users of the licensed materials.

Using or reproducing any licensed content online, as a file or as printed matter, does not imply or allow any individual, organisation or company to claim affiliation with, or endorsement by, Citizens Advice Bureau Spain. If you or your organisation/company would like to use with the permission of CAB Spain then please contact us at media@citizensadvice.org.es and we will review your request.

Your Own Content in our Services

Some of our Services allow you to submit content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.

When you upload or otherwise submit content to our Services, you give CAB Spain (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our Services. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure you have the necessary rights to grant us this license for any content that you submit to our Services.

You can find more information about how CAB Spain uses and stores content in the privacy policy or additional terms for particular Services. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

Forum Contents

This website contains various Forums, Groups & Blogs. The views expressed therein reflect the views of the content Author and do not reflect the view, policies or position of Citizens Advice Bureau Spain.

Additional rules governing the use of CAB Spain Forums & Groups can be found here.

Modifying and Terminating our Services

We may occasionally change or improve our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.

You can stop using our Services at any time, although we’ll be sorry to see you go. CAB Spain may also stop providing Services to you, or add or create new limits to our Services at any time.

We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to recover your information out of that Service.

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will be more than satisfied with them. But there are certain things that we don’t promise about our Services.

Other than as expressly set out in these terms or additional terms, neither CAB Spain nor its volunteers, staff, suppliers or distributors make any specific promises about the Services. For example, we don’t make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services “as is”.

Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.

Liability for our Services

When permitted by law CAB Spain, and CAB Spain staff,volunteers, suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

CAB Spain has tried to ensure that the information on this website is accurate. However, we will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. We endeavour to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

To the extent permitted by law, the total liability of CAB Spain (which provides these Services FREE of charge) and its staff, volunteers, suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to non-financial assistance, advice and help.

In all cases, CAB Spain and its staff, volunteers, suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.

We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.

Business use of our Services

If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify CAB Spain and its staff, volunteers, affiliates, officers, agents, suppliers and distributors from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgements, litigation costs and lawyers’ fees.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. If we decide to change our privacy policy, we will post those changes on this page. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between CAB Spain and you. They do not create any third party beneficiary rights.

If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

The laws of the Kingdom of Spain govern these terms and conditions. By accessing this website and using our Services you consent to these terms and conditions and to the exclusive jurisdiction of the Spanish courts in all disputes arising out of such access.  These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of CAB Spain.

For information about how to contact CAB Spain, please visit our contact page.