• Make a Donation
  • Ask For Advice

Coronavirus - Bono Social Electricity Autonomos - Form to Use

Posted in: Consumer Affairs, Employment,
Author: Richelle de Wit
Tags: , ,

The form to use to apply for Bono Social / Rate Subsidiy for Autonomos, as announced in the Royal Decree published on the 1st of April, has been published on Saturday the 4th of April. If you have already applied, using a previous form, this application will be processed, as long as you give explicit permission for your data to be verified telematically (this permission was not included on the previous form, it is on this latest one).

Please scroll down the following link, the form is the Anexo as of page 4.


Check the website of your electricity supplier for info on the Bono Social / Rate Subsidy, here’s a link to the Endesa website, with info in English, as a reference.

And on this government website, phone number and email address for queries.


Translation of the Important Information on page 7.

1. In the event that your request was incomplete, within a maximum period of 5 business days from the reception, your electricity supplier will contact you indicating the supporting documentation to be remedied.
2. Upon receipt by the electricity supplier of your complete application accompanied by the supporting documentation, they will verify the data that they have through the platform Information technology available for this purpose in the Electronic Office of the Ministry for Ecological Transition and the Demographic Challenge.
After carrying out this check, they will notify you by email of the result of the verification of compliance with the requirements set forth in article 28.1 and 2 of the Royal Decree-Law 11/2020, of March 31, for the application of the Bono Social, indicating, where appropriate, the date from which they will proceed to its application.
This check will be done as soon as possible and they will communicate the result within a maximum period of five workdays.
In the event that the result is positive, within that period the change of marketer and the contract will be formalized with you at Voluntary Price for the Small Consumer (PVPC).
3. All personal data processing that must be carried out will be carried out in accordance with the regulations of the European Union and Spain regarding the protection of personal data.
4. It will be applicable to this type of Bono Social for vulnerable consumers, all the current regulations on the social bond and, in particular, those included in Law 24/2013, of December 26, of the Electricity Sector, in Royal Decree 897/2017, of October 6, and in Order ETU / 943/2017, of 6 of October.

Remember that the social bond will accrue from the first day of the billing cycle in which the electricity supplier has received the complete application accompanied by the necessary supporting documentation.

Link to previous article with further information.

Please note: The information provided is based upon our understanding of current legislation. It is not legal advice but is provided freely to enable you to be properly informed. We recommend that if you are considering taking action, you should seek professional advice.

How Can Citizens Advice Bureau Spain Benefit You?

As an expatriate living in Spain; do you find that the Spanish bureaucratic system can be disconcerting? Have you discovered that the simplest of transactions are difficult to conclude? Find yourself searching for answers to problems only to discover that there is nowhere where you could find a solution? I am assuming that the answer is yes and that is why should be a member of our web site if you arent already.
citizens advice spain


We use our own and third-party cookies to prepare statistical information through the analysis of your browsing, in accordance with our cookies policy. If you continue browsing, you accept its use.
view CAB cookie policy

Utilizamos cookies propias y de terceros para elaborar información estadística y mostrarte publicidad personalizada a través del análisis de tu navegación, conforme nuestra política de cookies. Si continúas navegando, aceptas su uso.
ver política de cookies de CAB

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.