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Citizens Advice Bureau is registered as a Spanish Non-Profit/NPO/ONG organisation.
Registration nº 11253. CIF G93354348.

Should you wish to assist us by donating €20, your question option is now available by using our donate button. Follow up by sending your question to info@citizensadvice.org.es adding ‘donating member’ as subject. For those who do not wish to nor cannot donate can either use the email address or Facebook group.

Call hours: Tuesday to Thursday 11am till 3pm:

+34 711 044 048

As always this is a free service but we do ask for your utmost patience. For emergencies you should contact your embassy or consulate.

For anyone that would like to use a consultant for a one-to-one rapid response, should consider owning the Spain info Card. Click box below. You can also be directed to a lawyer with expertise in your required field that you may instruct.
For a one to one with a paralegal, consider owning the Spain info Card

If you need to instruct a lawyer with expertise in the field you seek or wish to speak with a paralegal, consider the security of owning a Lawyer Smart Card.

For Emergencies, contact your Embassy or Consulate.

What is the nature of your enquiry?*
Please tell us why you wish to contact us.
- Become a Sponsor
- Membership Issues
- Paypal Issue
- Ask for Advice
- Other
Other please specify*
What sort of Membership Issue are you encountering?*
- I donated with paypal but cannot ask question
- I donated with bank transfer but cannot ask question
- Cannot Login to Members Account
- Created account but did not receive login details
- Not receiving password reset email
- Other
What sort of Paypal Issue are you encountering?*
- When I went to pay I got an error on the screen
- I donated with paypal but when I login I cannot ask my question
- Other, please describe
Other please specify*
NOTE: this form IS NOT for asking legal related questions, it is for issues with membership such as login issues, payment issues etc.

For legal related questions, please use the ask for advice system located here.

If you ask a legal question here, it may very well go ignored.
Please describe the paypal issue you experienced*
Please describe the paypal issue as best as you can. Be as VERBOSE as you can so our team can quickly identify the issue.

If you can provide one or more screenshots in the field below, then this will also assist us in our investigation.
Paypal Error Screenshot(s)
If you are able to, please provide one or more screenshots of the issue you are encountering.
Drop files here or

Accepted file types: jpg, jpeg, gif, png.
Please Read Carefully if you paid with paypal and you cannot access the questions functionality of the membership area.
When you paid through the paypal system they will have sent you an email containing the PAYPAL TRANSACTION ID as shown in the screenshot below.
Please enter that transaction ID in the field provided in order that we can check if the payment was approved or not.

In most cases, paypal immediately approves transactions but we have occasionally seen that approval can take 10-15 minutes to come through.
Paypal Transaction ID*
Please enter the paypal transaction id you received from paypal after you paid. Paypal will have sent an email to you containing details of the transaction.
Please read carefully if you paid with bank transfer and you cant access the questions functionality of the web site
When you pay with bank transfer the payment would not be reconciled until we receive the physical payment in the bank, even then, the payment might honestly get missed.
In order to activate your membership or question, please upload a copy of the remittance from your bank so we can get you approved quickly.
Copy of Bank Remittance*
Please upload a copy of the remittance from your bank in jpg, png, gif or pdf format.
Accepted file types: jpg, gif, png, pdf.
Please DO NOT use this form to ask for advice on any legal or personal matters or otherwise because any such requests will will be ignored and we are informing you in advance to avoid disappointment.
Please read if tried to create a new account on our system but did not receive any email.
If you are using a free email service like hotmail, gmail, aol, telefonica etc, then there is a possibility that emails coming from citizensadvice.org.es are being marked as spam and not being delievered to your inbox.
We would STRONGLY SUGGEST FIRST that you login to your email provider and whitelist the domain name citizensadvice.org.es so that your provider does not block us.

If you have already whitelisted citizensadvice.org.es then please continue to complete the form below and our server admin will be able to tell you where the email has ended up.
Please confirm that you have whitelisted citizensadvice.org.es with your email provider*
- Yes I already whitelisted citizensadvice.org.es in my spam filter
If you are having issues with logging in, please read this first
If you are trying to login and get an error saying that you cant login, then please first try resetting your password first.
Click Here to Reset Your Password

Alternatively, if you have already tried that, complete the form below and we can investigate, reset and resend your password to your registered email address.
What is your Citizens Advice Spain Username?*
If you do not have a CAB username, then please enter your email address associated with your account.
Name*
Please enter your first and last name
First Last
Contact Phone Number*
Please enter a contact phone number including INT dialling code if number is outside of Spain.
Email*
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Enter Email Confirm Email
Comments*
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Privacy Policy and Terms and Conditions*
- I have read and agree to the Privacy Policy and Terms and Conditions
Email
This field is for validation purposes and should be left unchanged.

For Emergencies : Please contact the British Embassy or Consulates.

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We update our web site on a regular basis so please keep checking back.

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CAB Recommends Lobster Mobile

A note from Myra: As you can imagine, I receive hundreds of calls of which some I have to call back. We are a charity and do not receive donations from any government body. We are reliant on donations from those we assist. The cost of using the telephone or mobile was untenable until I discovered the Lobster Mobile with unlimited free calls to Spain and abroad.

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Citizens Advice Bureau is a registered as a Spanish Non-Profit/NPO/ONG organisation. Registration nº 11253. CIF G93354348

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