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Consumer Matters

Sms & Parcel Delivery Scams: What Consumers Need To Know

Consumer Advisory Article – Citizens Advice Spain Scam messages to mobile phones have increased dramatically in recent years. Criminals now target consumers through SMS, WhatsApp, and email using professionally designed messages that look like

Understanding Robocalls On Spanish Sims

Many people with Spanish SIMs may notice sudden bursts of strange calls from unknown numbers. These can be confusing, sometimes hundreds of calls a day and it’s natural to worry about scams or personal harassment. Here’s what you need to kno

Holiday Online Shopping: What To Do If Your Parcel Doesn’t Arrive Or The Goods Are Wrong

The holiday season is a peak time for online shopping, but unfortunately, it is also a period when consumers sometimes face problems such as parcels not arriving or items not matching their advertised description. Knowing your rights and acting

Padron Municipal Register Faqs

The padron law is a national law. Tow n halls should not make up regulations and should be aware of the law.     Q&A Q.  I reside in Spain and it is my habitual residence, Is it an obligation to register on the padrón? A.  All perso

Consumer Protection In The Eu

Consumer protection Find out how EU policies and laws protect and empower European consumers when they buy goods and services in the Union. Shopping Strong shopping rights, including a two-year guarantee and the right to withdraw. Travel Protec

Google Made Your Shopping More Expensive

When prices rise, we’re often told it’s down to inflation, fuel costs, or supply issues. But there’s another hidden factor that rarely gets mentioned: the cost of online advertising. And in Europe, one company has been driving those costs

Letter To Bank Regarding Expired Tie And Residency Rights

There is a letter in English for your understanding and a letter in Spanish for your bank. May need to open in word to edit or copy and paste.   TIE_Residency_Bank_Letter_EN_Template   TIE_Residency_Bank_Letter_ES_Template

Healthcare Cover For Visitors To Spain

There are unconfirmed media reports that Spain now requires UK tourists to show private travel insurance on arrival or risk fines up to €6,900. This has not been confirmed by the Spanish government or the UK Foreign Office. No official policy

European Accessibility Act Enters Into Force

The entry into force of the European Accessibility Act (EU Directive 2019/882) marks an important step towards achieving a truly accessible Europe. As of 28 June, the emergency number 112, banks, public transport and other products and services

Where To Go For Help With Labour Problems In Spain

If you’re having problems at work, whether it’s unfair dismissal, unpaid wages, unsafe working conditions, or issues with your contract, you don’t always need to go through a union to get help. You can report your concerns directly to the
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